Artificial Intelligence Call Center and Phone Agents
Our artificial intelligence call center agents handle calls intelligently, so your team doesn’t have to. Always available, remarkably human-like, and infinitely scalable. Boost conversion rates while reducing operational costs.
Compliance
Our platform adheres to the highest compliance standards, ensuring full regulatory alignment.
ISO 27001
HIPAA
GDPR
ISO 42001
Upcoming
CCPA
Upcoming
CPRA
Upcoming
CPA
Upcoming
AICPA SOC2
Upcoming
Hitrust
UpcomingYour Pain Points & Challenges
Struggling with high call volumes, agent burnout, and long hold times?
Traditional call centers are overwhelmed. Legacy systems can’t adapt. Hiring more staff is expensive and won’t fix broken workflows.
That’s where AI call center agents come in.
With an intelligent AI call center, your support becomes smarter, faster, more cost efficient and infinitely scalable.
What You Get with an Artificial Intelligence Call Center
Significant Call Center Costs Cut
With an AI call center, you reduce operational costs by up to 70% while freeing up staff for high-value and more complex interactions.
Instant Scalability for Inbound & Outbound calls
NextLevel handles thousands of calls at the same time, resolving over 70% of customer inquiries without human input.
Consistent, Human-Like Conversations
No robotic tone or rigid menus. Our voice agents understand natural language and dialects, respond with empathy, and stay on-brand, elevating the caller experience at every touchpoint.
24/7, Multilingual Intelligent Call Handling
Deliver support in 30+ languages with no wait times. Our AI call center agents are always on, ensuring global coverage and instant accessibility, day or night.
Action-Driven System Integration
NextLevel’s artificial intelligence call center platform connects directly to your CRM, EMR, or internal tools. Agents book appointments, update records, and complete transactions in real time, while the customer is still on the line.
Seamless SIP Trunk Integration
Deploy quickly with our native SIP trunk connectivity, which integrates with your existing call center infrastructure. NextLevel Voice AI agents work with your current systems while offering enterprise-grade call quality and reliability – no hardware changes are required.
Enterprise-Ready Security and Compliance
Built for critical industries, our solution offers 99.9% uptime, full encryption, and compliance with HIPAA, GDPR, ISO 27001 and more. Your data stays protected while our AI agents work within defined guardrails.
Option for enterprise clients
Zero data retention policy option for enterprise clients ensures no data is stored on our servers once conversation with your user ends.
Ready to AI-tomate your calls?
Book a call to explore how a voice AI agent can power up your
call center and handle your customer support inquiries.
Step
Choose the first use-cases to be handled by AI agents through workshops with NextLevel experts
Step
Let NextLevel prototype first Ai Agents for your AI call center. Provide your knowledge base the AI call center agent will use to serve your customers.
Step
Deploy voice AI agent(s) delivered by the NextLevel professional services team into your staging environment for QA, and then into production.
Step
Analyze conversations, refine agents and extend their knowledge bases using conversational insights and analytics tools provided by NextLevel.ai.
Step
Build more agents together with NextLevel, until all your inbound and outbound calls are handled by AI!
Use Cases Across Industries
Sales & Support
NextLevel.AI voice agents respond to leads 99% faster, qualify prospects, and resolve common inquiries without human handoff in more than 70% cases. Businesses using AI powered phone outreach report 3x higher conversion rates and reduced live agent workload by up to 60%.
Healthcare
Our HIPAA-compliant agents automate patient calls – from scheduling to health check-ins, health coaching and patient data intake – cutting administrative phone time by up to 70%. Providers improve access, reduce no-shows, and extend multilingual support without hiring additional staff.
Finance
NextLevel handles secure account lookups, payment reminders, and fraud alerts with 24/7 availability. Financial institutions see 30–40% fewer escalations, improved compliance, and scalable outreach that reaches thousands of customers daily, automatically.
Other Industries
NextLevel voice AI agents are custom-built for each business, with seamless integration into call center systems across industries like insurance, e-learning, e-commerce, business operations. Whatever your category is, we deliver voice conversations automation at scale tailored for your exact needs.
Voice AI and Agentic Automation Are Redefining the Phone Call
“By 2029, agentic AI will autonomously resolve 80% of common customer service issues without human intervention, leading to a 30% reduction in operational costs.” — Gartner, Inc.
As customers increasingly prefer to speak rather than type, voice has re-emerged as the most natural channel for service. Agentic AI takes this further—automating entire phone interactions by completing tasks, not just providing information. According to Gartner, this shift will transform how service teams operate. NextLevel’s artificial intelligence call center agents are built for this evolution—handling real conversations, resolving issues end-to-end, and scaling support without scaling headcount.
Let AI Handle Your Calls — So Your Team Doesn’t Have To
Book a call to see how voice AI can cut call volume and boost customer satisfaction at the same time.
What clients say about NextLevel.AI
Made The Trade
Working with Michael and his team has been an incredible experience.
They developed a cutting-edge AI solution that has truly revolutionized our business operations. We’ve been able to promote and showcase the technology with confidence, and the team has been highly receptive to feedback, making continuous improvements.
We’re excited to implement it into our day-to-day processes and look forward to the ongoing impact it will have on our business.
Digital Innovation
Teaming up with NextLevel AI to create our Voice AI BDR agent has been a game-changer for us.
Now, our AI BDR agent takes care of the first touch—engaging website visitors, understanding their needs, and passing qualified leads to our sales team. It even books meetings and seamlessly syncs everything into our CRM, saving us a ton of time.
What really sets it apart is how it adapts in real-time, personalizes conversations, and even identifies high-value enterprise prospects for targeted engagement. NextLevel AI absolutely nailed it. Their team has been incredible—super responsive, always open to feedback, and constantly pushing the technology forward.
SalonHQ
The NextLevel. ai team has successfully developed the first advanced prototype of our Stylist AI agent in under a week.
This innovation allows our web shoppers to receive personalized beauty product recommendations directly on our web store through an engaging voice conversation with our AI Stylist. This enhanced customer interaction has not only improved the shopping experience but also attracted significant investor interest, recognizing its potential to revolutionize beauty retail.
Collaborating with NextLevel.ai has truly been a game-changer for SalonHQ.
Thank you, Michael and the NextLevel!
AI BDR, Lead Qualification, Engagement, Capturing Agent
Lead Qualification, Engagement, Capturing. Engages website visitors with contextual voice conversation, identifying intent, and passing leads to CRM or scheduling calls with human sales agents.
Learn more
Personal Trainer
Personalized voice coach for learning – guides users with interactive lessons and feedback.
Table of Benefits Expert
Provides expert support on insurance coverage and benefits relevant to the customer based on the member’s insurance policy.
Voice AI Chatbot For Your Startup
Optimizes lead flow and user engagement through voice and text chatbot on your website and apps.
Sales Assistant
Consults website visitors about banking services, identifies intent, qualifies leads, passes them to CRM, or schedules calls with human sales agents.
Debt Collection Assistant
Sends follow-ups, payment reminders, proactive risk alerts, issuance final notices, and seamlessly escalates to human agents when necessary.
FAQs
What is an artificial intelligence call center?
An artificial intelligence call center uses AI-powered voice agents to manage phone-based interactions. These agents can hold natural conversations, resolve issues, and complete tasks autonomously and at scale.
How do AI phone agents work?
AI phone agents use large language models (LLMs), speech synthesis, and backend integrations to understand callers, respond in real time, and take action, like updating records or processing payments.
Can AI voice agents fully replace human agents?
For high-volume, repetitive inquiries, yes. AI agents can handle tier-1 support, sales outreach, and common service tasks, while complex or sensitive conversations are escalated to human agents.
What kinds of tasks can AI phone agents automate?
They can qualify leads, answer FAQs, verify identities, book appointments, collect payments, send reminders, and more—all through live voice conversations.
Is the AI voice natural and conversational?
Yes. Our agents use advanced speech models to sound natural, adapt tone and pacing, and provide a customer experience that feels human, not robotic.
How long does deployment take?
Initial deployment takes 1–4 weeks, depending on the use cases, integrations, and volume of automation required. Most clients start seeing value in the first month.
Do AI phone agents support multiple languages?
Yes. NextLevel supports 30+ languages, enabling real-time conversations across global customer bases without needing multilingual staff.
Will this integrate with my current CRM or helpdesk system?
Yes. Our platform integrates seamlessly with CRMs, EMRs, helpdesks, and other enterprise systems via secure APIs.
Is this solution secure and compliant?
NextLevel supports enterprise-grade security and compliance standards, including HIPAA, GDPR, and SOC 2, making it suitable for regulated industries.
What business results can I expect?
Clients report up to 90% reduction in tier-1 call volume, 99% faster lead follow-up, improved CSAT scores, and significant cost savings through automation.